退款政策
Last Updated: April 21, 2025
Refund Policy
Last Updated: April 21, 2025
Yonglong Inc. (hereinafter 'Company', 'we', 'our', or 'us') prioritizes customer satisfaction. This Refund Policy outlines the terms and conditions for refunds for SalesGenius Pro services and products. This policy forms part of our Terms of Service.
Scope of Application
This Refund Policy applies to the following services and products:
- SalesGenius Pro subscription services
- Additional features and extension services
- Data analysis reports
- Other paid services and products provided by the Company
订阅服务退款
订阅服务的退款按照以下条件处理：
免费试用期内取消
如果您在免费试用期内取消订阅，将不会收取费用。免费试用期从账户注册时起提供30天。
退款期内取消
对于月度订阅计划，您可以在首次购买或续费日期后7天内申请全额退款。对于年度订阅计划，您可以在首次购买或续费日期后14天内申请全额退款。但是，如果您已经实质性地使用了服务（例如数据分析、报告生成、API调用等），我们将根据使用期间按比例扣除相应金额。
退款期后取消
退款期过后，通常不提供退款。但是，在服务中断或公司责任导致无法正常使用服务的情况下，或者适用法律要求退款的情况下，可能会有例外。
如果您在退款期后但在计费周期结束前取消订阅，您将不会获得未使用部分的按比例退款。
Additional Services Refunds
Additional features and extension services are refundable only if they have not been used within 7 days of purchase. Once used, even once, they are non-refundable.
Data analysis reports are fully refundable if cancellation is requested before the report is delivered. After the report has been delivered, refunds are not available. However, if the content of the report significantly differs from the contractual terms or has major quality defects, you may request a refund within 7 days of delivery.
Refund Eligibility
Refunds may be issued in the following circumstances:
- Technical issues that significantly impair the functionality of our services and cannot be resolved within a reasonable timeframe
- Incorrect charges or billing errors
- Service unavailability for extended periods
- Other circumstances as determined by the Company on a case-by-case basis
Refunds Due to Service Disruption
In case of service disruptions that prevent the use of our services, we provide refunds or compensation as follows:
- If services are unavailable for 24 hours or more: Prorated refund or service period extension based on the duration of the disruption
- If accumulated disruption time exceeds 72 hours in a month: Full refund of the monthly subscription fee or free service for the following month
Early Termination Fee
For services with a commitment period, early termination may incur the following fees:
However, no termination fee will be charged if the termination is due to the Company's liability.
- Less than 50% of commitment period elapsed: 10% of the remaining commitment amount
- 50% or more of commitment period elapsed: 5% of the remaining commitment amount
Refund Refusal Reasons
Refunds may be refused in the following cases:
- 退款申请期限已过
- 因违反服务条款而终止服务
- 以不当或欺诈方式使用服务
- 提供的服务已被实质性使用
- 检测到重复订阅/取消模式（防止滥用）
- 同一用户在90天内申请2次或以上退款
- 大量数据下载后立即申请退款
- 根据适用法律不可能退款的其他情况
How to Request a Refund
To request a refund, please contact us using one of the following methods:
- Email: Send a refund request email to support@salesgenius.pro
- Phone: Contact our customer service at +82-2-583-8857
- Website: Use the Account Settings > Subscription Management > Request Refund menu
- Account information (email address, username)
- Name of the service or product purchased
- Purchase date and payment information
- Reason for the refund request
- Bank account information for the refund (bank name, account number, account holder)
Refund Processing Time
Refund requests will be reviewed and processed within 3-5 business days of receipt. Once approved, the time it takes for the refund to appear in your account depends on your payment method. Credit card refunds may take 3-7 days depending on the card issuer, bank transfers may take 1-3 days, and other payment methods follow the policies of the respective payment service providers.
Refund Method
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will provide alternative refund methods.
Dispute Resolution
In case of disputes regarding refunds, the Company will make its best efforts to resolve them through amicable agreement with the customer. If an agreement cannot be reached, the matter will be handled in accordance with relevant laws and consumer protection regulations.
Policy Changes
The Company may update this Refund Policy as needed. If we make changes, we will notify you of the changes by posting them on our website or by sending you an email. The changed policy will take effect 7 days after the notification date.
Contact Us
If you have any questions or comments about this Refund Policy, please contact us at:
Email: support@salesgenius.pro
Address: Yonglong Inc., 165 Misagangbyeon-ro, BA0816, Hanam-si, Gyeonggi-do, Republic of Korea
Phone: +82-2-583-8857